What do the tiers include?

Essential covers business hours with a one-hour P1 response, Professional adds 16x5 with on-call, Enterprise is 24x7 with a 15-minute P1 response. The comparison on this page has the details.

They are indicative and based on workload count. We confirm them after a two-week onboarding assessment.

Can you take over a system someone else built?

Yes. Onboarding includes a review of what exists, and we tell you in writing what we would change before we agree to an SLA on it.

What counts as a workload?

A deployable unit we monitor and patch: a VM, a container service, a managed database or a serverless application.

Managed Services

We run it, monitor it and keep improving it, under a written SLA.

24/7 monitoring, patching, cost optimization, backup and recovery testing, monthly reporting and a named engineer, in three tiers.

Compare managed service tiers Book a discovery call

0.00%
uptime across managed estatesexample: 0 min
P1 response, Enterprise tierexample: 0
consecutive months SLA metexample

The problem we solve

Nobody owns the infrastructure after 6pm

Systems do not stay secure or cheap on their own. A managed tier gives you a named engineer, a response time in writing and a monthly report that shows what changed, what it cost and what we recommend next.

“Nobody owns our infrastructure after 6pm.”
“Our one DevOps engineer is on vacation and the alerts go to his phone.”
“We have never tested a restore.”

What we deliver

Deliverables, not decks

24/7 monitoring and alerting
Patching and vulnerability management
Cloud cost optimization with monthly savings report
Backup and disaster recovery testing on a schedule
Monthly reporting and quarterly roadmap reviews
Named engineer and escalation path
Tiered SLAs with written response times

How an engagement runs

Fixed scope first, then sprints

Onboard Weeks 1 to 2
Access, inventory, monitoring baseline and runbook review.
Stabilize Weeks 3 to 6
Alert tuning, patch cadence, backup verification, first cost pass.
Operate Monthly
Reporting, on-call, change management and included engineering hours.
Improve Quarterly
Roadmap review, rightsizing and architecture recommendations.

First engagement: Onboarding assessment, 2 weeks, written decision record included. See the full process.

Proof

What this looks like in production

Read the example case study for this practice, then run the tool below with your own numbers.

Read the example case study

Tools and platforms

Datadog
Grafana
PagerDuty
AWS Systems Manager
Azure Arc
Veeam
Qualys
Terraform Cloud
Jira Service Management

monthly report

$ icdatt ops report --month 2026-09 --estate acme-produptime           99.97%   (SLA 99.95%)   metincidents        P1 0   P2 2   mean time to resolve 38mpatches applied  212   critical CVEs open 0restore test     2026-09-14  RPO 12m  RTO 41m  passedcost             $48,210   -6.2% vs August (rightsizing)engineering hrs  31 / 40 used$ ▌

Interactive

Compare managed service tiers

Three tiers, one slider for workloads, monthly or annual billing. Prices are indicative and confirmed after assessment.

Questions we get

Before you book

Works well with

Next step

Talk to the managed practice lead

A 30-minute call about managed services: your estate, your deadline, and whether the first engagement fits. We reply within one business day.

Book a discovery call

30-minute call, no slides. We reply within one business day.